Shipping Policy
Last Updated: October 29, 2025
1. Order Processing
- All orders placed with Rounak Pharma are processed within 24 hours of confirmation.
- Orders placed after 6:00 PM or on Sundays/public holidays will be processed on the next working day.
- You will receive an order confirmation email/SMS once your order is successfully placed.
2. Shipping Duration
- We aim to dispatch all confirmed orders within 24–48 hours.
- Delivery timelines may vary based on your location, product availability, and courier service.
- For metro cities, delivery usually takes 1–2 days after dispatch.
- For other areas or remote locations, delivery may take 3–5 working days.
3. Shipping Charges
- Free shipping on all orders above ₹X (you can set your limit, e.g., ₹499).
- For orders below ₹X, a nominal shipping fee will be applied at checkout.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email or SMS.
- You can track your shipment directly through our courier partner’s website or the “Track Order” section on our website.
5. Delayed or Failed Deliveries
- Delivery delays may occur due to unforeseen reasons such as weather conditions, courier issues, or local restrictions.
- If your order is delayed beyond the expected time, please contact our support team at support@rounakpharma.com or call [insert phone number].
- In case of failed delivery attempts, the courier may reattempt or return the parcel to us.
6. Service Availability
- We currently ship across India.
- Certain pincode restrictions may apply due to medicine regulations or courier limitations.
7. Damaged or Missing Items
- If you receive a damaged, incorrect, or incomplete order, please contact us within 48 hours of delivery with your order number and proof (photo/video) for quick resolution.