Delivery & Returns
Clear information about how we get your orders to you and how to handle returns.
Delivery Policy
At Rounak Pharma, we are committed to delivering your products in a timely and secure manner.
Processing Time
Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided once your order is shipped.
Returns Policy
Our return policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, including perishable items and hazardous materials.
Return Process
To initiate a return, please contact our customer service team with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.